Because I like to see friends gainfully employed.

[kragore]

Requisition ID#: 13243BR and 13242BR (2 positions)
Posting Title E-Chat Agent
Requirements
· The Online Sales Consultant is a "front line" point of contact for our customers contemplating the purchase of FourLetterCompany products through web chat. Act as a trusted advisor to customers, recommending the best solution for their needs and move customers further along in the purchase process while providing an excellent customer experience.
· Promote the FourLetterCompany brand by inspiring and educating customers regarding FourLetterCompany products, with a goal of moving the customer along in the purchase cycle.
· Use consultative selling techniques to qualify customers on their listening environment, and recommend appropriate solutions to meet their needs.
· Make every effort to use effective lead qualification skills to improve personal performance.
· Strive to meet or exceed assigned performance goals.
· Convert customer chats into sales and maximize order size through cross-selling and up-selling techniques.
· Consistently use LivePerson software to keep accurate records of all completed activity.
· Actively participate in scheduled coaching, mentoring and training meetings.
· Proactively maintain in-depth knowledge of FourLetterCompany products.
· Fully cooperate with all monitoring and coaching activities to improve personal skills and performance results.
· Other duties as assigned.
Skills
· Ability to use outstanding written communication skills to establish rapport
· Ability to use questioning skills to easily explore customer needs and concerns
· Strong sales skills
· Resilience and resourcefulness when solving problems
· Highly confident and professionally assertive individual that can instill confidence in customers
· Ability to adapt and excel in a dynamic fast-paced work environment
· FourLetterCompany product knowledge is critical
· Ability to clearly communicate technical features/advantages/benefits to a range of customers
· Excellent listening and customer service skills
· Proven ability to multitask in a highly demanding environment
· Type 40 wpm minimum


Requisition ID# 13247BR
Posting Title Lease Accountant
Requirements
· Responsible for the accurate and timely payment of real estate related costs including percentage rent calculations for approximately 150 properties.
· Preparation of monthly and annual sales reports for landlords.
· Work with real estate software to track important lease terms and dates.
· Track and process all required business licenses for retail properties.
· Need to be detail oriented, organized and able to work with tight deadlines.
· The ability to communicate effectively with diverse groups from store design and management to local government officials is paramount.
Skills
· Must be familiar with commercial and retail lease language, lease tracking software and/or SAP.



Requisition ID# 12904BR
Posting Title Marketing & Visual Merchandising Project Manager
Requirements
· Support overall U.S. FourLetterCompany Retail strategies of achieving revenue, profitability and customer traffic targets.
· Works independently and collaboratively with Business Partners to develop unique traffic-driving opportunities.
· Develops and provides support for: in-store traffic-driving/awareness-building marketing initiatives; in-store events; in-mall marketing programs; special projects.
· Manages and provides support for local/mall marketing and advertising opportunities, lease-required marketing/advertising, and individual store requests.
· Proactively collaborates with Retail Division Product Merchandising team to develop marketing strategies and support materials for promotional activities and shifting product offerings.
· Maintains back-end support of online Price Sign Builder to maintain price signs and product bulk-stack signs in support of: promotional campaigns; product launches. This includes: Inputting promotional pricing, dates & promotional marketing callouts; Activating all new products; Deactivating any discontinued products; Inputting product positioning statements; Sourcing, inputting and creating links to all product imagery.
· Develops and implements competitive window display concepts that support established marketing strategy/calendar.
· Develops and implements competitive in-store graphic concepts and props with the following in mind: promotes brand identification; addresses various store designs and inventory levels; boosts sales volume through strategic placement; supports key corporate promotions, tests and individual requests.
· Works collaboratively with the Visual Merchandising Project Manager for the Americas International Markets (AIM) to share appropriate business direction regarding window campaigns and in-store promotional campaigns.
· Manages, develops, and executes communications in support of all activities/projects worked on as appropriate.
· Develops relationships that connect the Field organization to the home office.
Skills
· Well-rounded knowledge of corporate retail environment.
· Ability to work autonomously and be self-motivated to accomplish both short-term and long-term goals.
· Ability to focus and produce quality work under constant deadlines.
· Ability to balance multiple priorities and definitive deadlines.
· Ability to be flexible in responding to the dynamic needs of a corporate retail environment.
· Exceptional in partnership development and team-building.
· Excellent internal/external communication skills.
· Diverse PC skills: Word, Excel, PowerPoint, Outlook, Photoshop, Quark, FrontPage
· Ability to travel (approximately 1 – 3 trips per quarter)
Education
· Minimum of 5 years blended experience in Retail Marketing and Visual Merchandising.
· BS/BA degree in marketing or related discipline or equivalent experience.


Requisition ID# 13222BR
Posting Title Online Project Manager
Requirements
Working with internal business units and FourLetterCompany partners, the Web Solutions Specialist is responsible for defining and managing the execution of web-based initiatives to drive business growth, improve efficiencies, and build the FourLetterCompany brand online. As part of the Online Commerce Group’s Corporate Web Support team, the WSS is responsible for leading the development of online solutions that deliver business benefits across FourLetterCompany Corporation. Specific responsibilities include:
· Apply effective Project Management techniques to oversee the implementation of online projects, ensuring the on time, in scope, on budget delivery of completed work, including:
· Learn and understand existing technologies and functionality to identify opportunities for leveraging across projects and business units
· Learn and understand business models and strategies across business units to appropriately advise and influence recommended approaches for specific web initiatives
· Work with client groups to solicit, understand, and define business requirements for upcoming projects
· Lead the effective formulation of web solutions to fulfill business needs, leveraging and/or integrating with existing web systems and infrastructure
· Assist, as required, in the formulation of business proposals that effectively demonstrate for client audiences the proposed web solution to meet their business needs
· Provide all required documentation, understanding of work progress, and team support throughout project lifecycles
· As required, manage budgeted material expenses for client work
· Make presentations to business leaders as required to influence understanding of various Web Solutions projects and/or phases
· As required, work to educate other business units about the capabilities and processes of the Web Solutions group
· As required and/or appropriate, drive or define new or improved processes to effectively and efficiently manage projects, from conception through completion
· Identify and share business best practices that could be utilized across the group
· Participate as required in strategy development as a contributor to the Corporate Web Support group
Skills
· Ability to work on multiple projects simultaneously, effectively managing all defined aspects of each initiative
· Experience with online initiatives of all sizes, particularly with consumer- and external business-facing internet applications
· Experience developing and maintaining a full range of project documentation, including project plans, functional requirements, communications plans, project status reports, etc.
· Ability to lead and manage a cross-functional team, including remote contributors
· Experience managing expectations and relationships with internal business units, with demonstrated business results
· High level of aptitude for understanding technical systems and functionality
· Excellent communication and presentation skills
· Strong ability to establish and build relationships
Education
· BS/BA degree in eCommerce, Computer Information Systems, online Business/Marketing or related discipline, with a minimum of 5 years related work experience, at least 3 years in web business solutions, business systems analysis, and/or related project management, or equivalent experience.